I have been renting from Enterprise for a very long time now. They have great customer service and always know how to make me smile. They really take very good care of their customers!
My experience with the people at ENTERPRISE is always great. Their customer service is awesome. But this last car was not a good fit. It was really bad on gas and it drove really bad on the highway. It was that jeep with the auto stick. It would have been nice to inform me of this so I could have told him that i did not want that particular car.I didn't realize until i was actually on the highway. Now i just have to remember never to rent that again. I think it was the last thing on the lot because i did not reserve a jeep. But other than that everything else was good and I'm still a satisfied customer.
I have used Enterprise many many times in the past and always had a great experience. I'm even an enterprise rewards customer. This was the absolute worst rental experience in my life. I reserved a car weeks in advance for a road trip from LA to Denver for July 1st. I arrived to pick up my 10:00am appointed car a little early. When I got there I saw a line of a half a dozen people in front of me. They only had one person behind the counter and two or three people checking the cars in & out. Things seemed to be moving very very slow. The line never seem to go down, as soon as one person was helped another one would walk in. By the time I got my paperwork completed and in the car driving off the lot it was 12:00 their closing time. It took exactly 2 hours to get my car from the time I walked in the door! My advice to you is never ever rent a car in a holiday weekend! My advise to Enterprise add extra staff on holiday weekends! 2hrs is totally unacceptable for a wait time to rent a car!
Very friendly and Matt the guy who helped us was a great help. Would definitely do buissnes there again.
Amazing service! Every time I go I spend 20 minutes max. The guys here are very caring and give excellent service
Enterprise Rent A Car is a US Car Rental based in Lancaster, California. Enterprise Rent A Car is located at 811 W Ave K, Lancaster, CA 93534, USA.
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