And then the woman on the other end said that they were closing and that she shut down her computer and she could not help me any further and so goodbye. CLICK. RUDE AND STUPID !!!!!!
There are some nice people here. But for the most part they are so rude. After a miscarriage I was taken in for intake and then in a room to wait for the doctor. I waited for over 2 hours... When my husband went to ask what the hold up was for the 3rd time... They finally admitted that they kept forgetting we were there.
I've been going here for a long time. I've always been treated very, very well by the staff, especially at the Urgent Care. It does take a long time to get an appointment, but I also tend to try not to bother anyone unless I absolutely need to do so. However, it does seem as I've gotten older, I'm needing to go in more often than I'd care to go. I can tell you the wait time at the Urgent Care used to be much worse. They're in the process of upgrading all our records to the new Orchid computer system, which is a quite lengthy and time-consuming process. As the person waiting, it always seems, at times, much longer than it usually really is, and they always do their best, in my opinion.
They earn a negative 1. I have Medical but they wouldn't treat me there unless I went through their Urgent Care. I tried to make an appointment by going into their facility but appointments can only be made by phone. That is just STUPID. I was literally 10 feet away from their appointment department and they gave me a telephone to use to talk to people only 10 feet away. STUPID !!!
They once called the wrong number and gave my medical information to someone else. Which was a violation of HIPAA. I was told to fill out a complaint form but after the horrible experience I just wanted to get out of there.
I was told to continue to call back and ask if there has been any openings made available so I do so everyday.. and sometimes they're nice. For the most part you have to deal with them laughing at you for trying.
Afterwards I asked if the doctor could sign a document just to say my absence from school was medically necessary... The receptionist closed the window in my face. I was eventually able to get the letter but you have to search for the few kind people.
Charity the charge nurse working on 7/17/17 Is the rudest nurse I have ever meet. Yelled at me over the phone and even hung up on me when I was trying to find our why my brother was not being called or helped for his injury. When others that arrived a while after him with non life threatening injuries was taken before him. Never had such terrible medical treatment. You all should be fined and some of your staff should be fired for how they treat people. I became a nurse to help other and I feel so sorry for the people they take care of if this is how they treat people.
It's a county clinic and while I have been assisted by some very wonderful people. I have also experienced a tremendous lack of respect.
My son is behind on his shots because they forgot to make an appointment for me after I was told they would make it and call me. After a couple days of waiting and receiving no call I called myself. But by that time there was nothing available until almost two months after he was due for his shots.
And when calling to make an appointment be sure to be ready to deal with a whole lot of sass.
Then when I called and finally got through to someone, they only told me that I was not "assigned" to their clinic. This clinic is less than 1 mile from where I live. MORE STUPID !!!!!
Absolutely HATE this place!!!!! I’ve been trying to get an appointment within the Women’s Center for birth control and my appointments keep getting cancelled. I’ve been trying to see the damn doctor for over a year!!! Apparently, she keeps going on “ vacation”. They told me they would call me back with another appointment but never did. I finally gave up and went somewhere else. Recently, I had to go to urgent care for a sprained knee. I asked for an ice pack but I was told they aren’t allowed to hand them out. My PCP doesn’t listen to me and injured my knee further. Then refused to provide pain medicine to take home. Currently looking into another place I can switch to.
High Desert Regional Health Center is a US Health facility based in Lancaster, California. High Desert Regional Health Center is located at 335 E Avenue I, Lancaster, CA 93535, USA.
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